Here you will find figures, lecture slides, and video lectures for each of the chapters of the book. This material is free and can be used provided reference is given to the book or this website. You will find the material organized according to the chapters of the book. The link will take you to a folder where you can view online or download. If you wish to download the complete folder or single documents, hover the mouse pointer over the folder and you will see a checkbox appear. Click in that box and you will be presented with an option to download.

This chapter introduce the profession of Business Analysis and some of the common concepts such as BACCM and the Business Analysis Process. Furthermore, it discusses business analysis in context of digital technologies and the role and competencies a modern analyst needs. 


Chapter 1 Video Lectures

Lecture 1 Slides 

Chapter 1 Figures

In this chapter, the concept of external business context (outside of an organization) and its relevance for analysts working on change initiatives are discussed. The focus is set on introducing most common methods for external business context analysis such as PEST analysis, Porters Five Forces, and trend analysis.


Chapter 2 Video Lectures

Lecture 2 Slides 

Chapter 2 Figures

This chapter describes the internal context (within the boundaries of an organization) and discusses how the internal context affects solutions. The internal business context is discussed in regards to why and how organizational strategy, business capabilities, stakeholders, organizational culture and structure impact on the analysis work.


Chapter 3 Video Lectures

Lecture 3 Slides 

Chapter 3 Figures

This chapter provides an overview of responsibilities commonly shouldered by senior business analysts. These are portfolio management including the portfolio management process and prioritization, Business Analysis Governance, and Business Analysis Performance Improvements.


Chapter 4 Video Lectures

Lecture 3 Slides

Chapter 4 Figures

In this chapter, the elicitation and collaboration processes are introduced. The most commonly used elicitation techniques such as document analysis, interviews, and workshops are introduced. Furthermore, management of stakeholder collaboration is presented, and finally, the use of digital tools in elicitation and collaboration processes are discussed.


Chapter 5 Video Lectures

Lecture 5 Slides

Chapter 5 Figures

This chapter introduces Business Analysis Plan and Monitoring. The parameters relevant for when planning analysis work are presented and discussed. The parameters covered include objectives, needs, and scope of the change initiative. Parameters affecting the estimates such as approach, activities, complexity, and risks are also introduced.


Chapter 6 Video Lectures

Lecture 6 Slides

Chapter 6 Figures

This chapter introduces the planning of stakeholder engagement. This process, beginning with identifying stakeholders, their analysis, and the management of stakeholders by means of communication plans, are introduced. Furthermore, the ongoing collaboration management is also discussed.


Chapter 7 Video Lectures

Lecture 7 Slides

Chapter 7 Figures

In this chapter, the analysis of business needs and definition of scope are introduced as part of the current state analysis. Furthermore, product and service analysis is discussed from the perspective of value proposition (products or services) and its relation with intended customers (personas).


Chapter 8 Video Lectures

Lecture 8 Slides

Lecture 8 Figures

This chapter presents the perspective of business processes in current state analysis. The chapter includes an overview of business process management, introduces the concepts of process architecture, process enumeration, and process hierarchy. In addition, the ideas of value creation processes, the data value chain, and value streams are discussed. Finally, the chapter concludes with presenting different approaches to modelling business processes with stakeholders.


Chapter 9 Video Lectures

Lecture 9 Slides

Chapter 9 Figures

This chapter introduces metrics as part of the current state analysis. It covers developing business metrics, the concept of KPI, what a good metric is, examples of metrics, and benchmarking as a technique.


Chapter 10 Video Lectures

Lecture 10 Slides

Chapter 10 Figures

In this chapter, the perspective of data and information systems, as part of the current state analysis, are introduced. The viewpoint of data, including data dictionary, modelling using entity relationship diagrams and data flow diagrams are presented. The modelling of systems interfaces and functions are also discussed. The discussion includes modelling digital aspects.


Chapter 11 Video Lectures

Lecture 11 Slides

Chapter 11 Figures

This chapter introduces problem analysis by considering its process of definition, different techniques such as 5 why method, fishbone diagram, and Pareto analysis to analyse and identify causes of problems.


Chapter 12 Video Lectures

Lecture 12 Slides

Chapter 12 Figures

This chapter introduces future state analysis and risk assessment. Business goals and objectives, the scope of the change initiative, and constraints in regards to the solution are discussed. Digital transformation roadmaps are framed within future state analysis. Finally, the chapter discusses risk assessment.


Chapter 13 Video Lectures

Lecture 13 Slides

Chapter 13 Figures

In this chapter, change strategy is introduced. As part of the change strategy, gap analysis and identification of alternative solutions are discussed. Furthermore, the potential value of each alternative, their cost benefit analysis, and total cost of ownership are presented. The chapter also discusses the organizations readiness for a new solution, implementation strategy, and contents of a business requirement document. 


Chapter 14 Video Lectures

Lecture 14 Slides

Chapter 14 Figures

This chapter introduces the process by which the design of a solution takes place. In this process, selecting suitable model to use and analysis of requirements are presented. Business rule analysis, decision modelling, and requirement verification and validation are discussed. This chapter also covers design of digital solutions and business value of requirements by means of benefit network analysis.


Chapter 15 Video Lectures

Lecture 15 Slides

Chapter 15 Figures

This chapter introduces a systematic method for eliciting requirements from business process models. This method includes structured set of questions and a template for documenting requirements. Furthermore, Robotic Process Automation and its relevance for business analysis is discussed.


Chapter 16 Video Lectures

Lecture 16 Slides

Chapter 16 Figures


In this chapter, the process of vendor assessment is described. The description includes defining needs and scope, selecting vendors, request for proposal, evaluation, and assessment of the vendor. Furthermore, the chapter also includes a discussion on benefits and disadvantages of Software as a Service (SaaS).


Chapter 17 Video Lectures

Lecture 17 Slides

Chapter 17 Figures

This chapter discusses the role and functions of an analyst during the delivery phase of the business analysis process. It covers the main approaches of predictive and adaptive methods and the mindset required when working with agile approaches. This chapter also discusses methods and techniques commonly employed by agile methods such as Impact Mapping, MVP, Backlog Management, Kano Analysis, User Stories. Finally, data driven Product Lifecycle Management is introduced.


Chapter 18 Video Lectures

Lecture 18 Slides

Chapter 18 Figures

This chapter introduces an evaluation of a solution as the final phase of the business analysis process. The evaluation covers measuring and analysing the performance of a solution, assessing the solution, continuous monitoring, and evaluation of digital solutions.


Chapter 19 Video Lectures

Lecture 19 Slides

Chapter 19 Figures

This chapter introduces the seven main principles of business analysis. The principles introduced are about considering the entire life-cycle, seeking root causes rather than symptoms, generating creative solutions, improving the business and not only the IT systems, taking the customer perspective, aiming for feasibility and not perfection, and finally, working with mediation. The chapter is concluded by introducing a method by which analyst can improve their analysis skills.


Chapter 20 Video Lectures

Lecture 20 Slides

Chapter 20 Figures

In this chapter, seven different exercise cases are introduced. Each pose a specific challenge that can be solved by applying business analysis and using digital technologies to deliver business value. The cases cover merging of IT systems, reducing disruptions, digital transformation of an amusement park, digitalizing professional development processes at a consultancy firm, introducing digital confirmations, taking a retail company to the digital space, and choosing between an in-house vs SaaS solution. 


Chapter 21 Figures

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